30-Day Money-Back & Refund Policy

1. Overview of Return Coverage

At TurboTax Mall (operated by TurboTax Mall LLC), we strive to ensure 100% customer satisfaction with every software purchase. Because all software items sold on TurboTaxMall.com are delivered digitally via product license codes and official download links, we have formulated this Return & Refund Policy to provide complete transparency, safety, and buyer confidence in full compliance with Google Merchant Center standards.

2. 30-Day Return Window

You have 30 days from the exact date and timestamp of your order confirmation to request a refund or product exchange. Requests initiated after 30 calendar days cannot be processed.

3. Eligible Refund Scenarios

You are entitled to a 100% full refund or immediate replacement under any of the following circumstances:

• Key Activation Failure, Defect & Revocation Guarantee: In the event that a genuine retail product key fails to activate, is rejected by manufacturer servers (Intuit or H&R Block), displays an invalid/error status, or is revoked/deactivated, you are entitled to an immediate free replacement key or a 100% full money-back refund within 30 days of purchase upon submission of the error screenshot or description.
• Unactivated Key Order Cancellation: If you have not activated the retail license code and wish to cancel your order for any reason within 30 days, you are entitled to a 100% full money-back refund.
• Accidental Duplicate Purchase: If you accidentally ordered multiple copies of the same tax software edition, extra copies will be refunded immediately (100% full refund).
• System Incompatibility: If your computer operating system does not meet the software requirements and you notify our support team within 30 days, we will provide a full 100% refund.

4. Restocking Fees & Return Shipping Costs

Because delivery is 100% digital via electronic transmission:

• Restocking Fee: $0.00 (No restocking fees apply).
• Return Shipping Fee: $0.00 (No physical return is required; digital licenses are deactivated on the licensing server upon refund).

5. Step-by-Step Return & Refund Process

6. Refund Method & Processing Time

All approved refunds are credited back to the original method of payment used during checkout (Visa, MasterCard, American Express, Discover, PayPal, Apple Pay). Once processed by our billing team, funds typically post to your financial institution within 1 to 3 business days.

7. Contact Information for Refund Requests