Last updated: September 29, 2026
This policy explains how TurbotaxMall LLC (“we”, “us”) collects, uses and protects personal information when you use turbotaxmall.com.
1. Information we collect
- Order information: name, email address, billing ZIP code and country, the products you buy, and order history.
- Payment information: card and payment details are entered directly with our payment processor and are not stored on our servers. We receive only a payment confirmation and limited details such as card type and last four digits.
- Account information: if you create an account, your login email and password (stored in encrypted form).
- Communications: messages you send through our contact form, email or phone, and newsletter sign-ups.
- Technical data: IP address, browser type, device information and pages visited, collected through server logs and cookies.
We do not collect your tax return data. The tax software runs on your own computer and is operated by its publisher.
2. How we use information
- To process your order, deliver your license code and send order emails.
- To provide customer support, refunds and replacements.
- To prevent fraud and secure our website.
- To send newsletters or offers only if you opted in; you can unsubscribe at any time.
- To comply with legal, tax and accounting obligations.
3. Sharing
We share personal information only with service providers who help us run the store (payment processing, email delivery, website hosting, analytics), under contracts that limit their use of the data, and when required by law. We do not sell or share your personal information for cross-context behavioral advertising.
4. Cookies
We use essential cookies to keep your cart and login working, and optional analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; some features may not work without essential cookies.
5. Data retention
We keep order records for as long as required for tax and accounting purposes (generally seven years) and other data only as long as needed for the purposes above.
6. Security
Our checkout uses encrypted (HTTPS/TLS) connections. Access to customer data is limited to staff who need it to fulfil orders and provide support.
7. Your California privacy rights
If you are a California resident, you have the right under the CCPA/CPRA to know what personal information we collect and how it is used, to request access to or deletion or correction of your personal information, to opt out of sale or sharing (we do not sell or share it), and not to be discriminated against for exercising these rights. Residents of other states may have similar rights under their state laws.
To make a request, contact us using the details below. We will verify your identity before responding and reply within 45 days.
8. Children
This website is not directed to children under 16, and we do not knowingly collect their personal information.
9. Changes to this policy
We will post any changes on this page and update the date above.
10. Contact
TurbotaxMall LLC17404 Hawthorne Blvd, Suite 210, Torrance, CA 90504, United States
Phone: (760) 672-7413
Email: [email protected]
Support hours: Mon–Sun, 6am–8pm PT